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Customer Quality Questionnaire
As a Service Provider, we are very interested in your opinion about our services to improve it on an ongoing base. We would greatly appreciate your feedback on our performance to evaluate if we could meet your expectations.
Please indicate your satisfaction with the following items:
Quotation and contract process:
*
very satisfied
satisfied
dissatisfied
very dissatisfied
not assessable
Flexibility in case of any amendments:
*
very satisfied
satisfied
dissatisfied
very dissatisfied
not assessable
Service provided by coreLab personnel:
> Communication (clearly and effectively):
*
very satisfied
satisfied
dissatisfied
very dissatisfied
not assessable
> Assistance regarding questions and complaints:
*
very satisfied
satisfied
dissatisfied
very dissatisfied
not assessable
> Response Time (promptly):
*
very satisfied
satisfied
dissatisfied
very dissatisfied
not assessable
> Quality of our responses to your questions:
*
very satisfied
satisfied
dissatisfied
very dissatisfied
not assessable
> Expert knowledge of personnel:
*
very satisfied
satisfied
dissatisfied
very dissatisfied
not assessable
Attainability of our offices and personnel:
*
very satisfied
satisfied
dissatisfied
very dissatisfied
not assessable
Adherence of dates:
*
very satisfied
satisfied
dissatisfied
very dissatisfied
not assessable
Cost/performance ratio:
*
very satisfied
satisfied
dissatisfied
very dissatisfied
not assessable
How did you find out about us?
*
Internet
Recommendation
Other
Would you recommend coreLab to other companies?
*
Yes
No
If you have any suggestions on how we could improve our services we provide to you, please enter them in the box below. If you indicate that coreLab service is / was unsatisfactory, would you please describe what happened?
Name of Customer / Study:
Contact Person:
Date:
*
We store the information you entered in our feedback form and use it as part of our Quality Management System to improve our internal processes. The data will not be passed on to third parties and will be stored for as long as is necessary to meet our quality standards. Among other things, the content of our data protection declaration is applicable.
*mandatory
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